Guideline

This free online tool will assist you step-by-step to build your own press release and prompt you to carefully consider when, why and how to use it.

While put together for medical practitioners, this is a useful resource for anyone in a care related role on how to participate in the online world while maintaining professional standards.

ICT planning requires the establishment of appropriate governance arrangements to ensure the application, management and review of the organisations ICT Plan are consistent with the goals and objectives of the organisation. This guide will help your organisation to set up an ICT steering committee.

Here are some pointers to planning and budgeting for ICT equipment.

This article provides a brief explanation of social media and an outline policy for responsible use of social media in your organisation.

Background information on what ICT planning is and how it can help your organisation.

Guidelines for implementing social media in your organisation.

A summary of the governance principles for managing the use of ICT within the organisation.

Customer relationship management or CRM software, is a software solution designed to help companies improve the way businesses connect with their customers. Customer relationship management software improves customer service and increases a company’s profits.

A glossary of internet terms.

How to protect your privacy and identity on Facebook.

Performance measurement issues are examined in this PDF file.

A discussion by the IT Governance Institute and Price Waterhouse Coopers of the integral importance of ICT governance.

The Community Information Scorecard  assists in collecting and analysing three components of a healthy community information ecosystem: the supply of information, the infrastructure for delivering information, and the skills needed to access that information and engage with the community.