Here are some of the discussions going on right now on the iTaNGO Communities of Practice website: Log in to see!
What do you want to use social media for? - Social Media
Michael says "I’m a long time advocate of social media…I’ve been ramping up the use of twitter and facebook where I work (community RTO) and it is just now bearing some fruit. There was a lot of resistance in the beginning – with Facebook and particularly Twitter seen as a ‘time-waster’ or ‘frivolous’ and ‘just for young people’. Social media…has been a fantastic tool in getting us on the radar for funding bodies and stakeholders. It doesn’t take a huge amount of work…The end result has been a greatly raised profile and some important visits from politicians who found us on twitter. For me the trick is to see time spent on social media as a long term investment. Small, regular posts and avoid the urge to market all the time! …it has been great to see a social media campaign sustained long enough for benefits to seep through to even the most sceptical!"
Starting out - Becoming stable and secure
Jodie says "...it is a good feeling to have [an ICT plan] in place that reflects the direction the organisation wishes to take. The first step in all of this was to create a working group and revamp our current computer policy... After consultation with the management team on what they required from technology I was able to incorporate a wish list into the 3 year ICT plan and create a forward direction with clear objectives for us to proceed with... I spent...time going through [the iTaNGO Knowledgebase] and found [it] very helpful... they gave me ideas and direction to focus the policies and plan"
Case Management Systems- Who is using what? - ICT & Case Management
iTaNGO asks "Here we have started a working document regarding Case Management System options – please can you each review and add to this what you know? Simply click on the most recent dated document link in the conversation chain to download, then edit and save, then attach with your reply. Let’s work together to identify gaps and solutions and go back to vendors and the government with some recommendations!"
Tracking the results of your social media activities - Social Media
Mark asks "Tracking your return on investment on social media is important to make sure the time you spend on it is getting you results...I can attest that social media has helped to discover new funding opportunities. But other times the ROI is less apparent and you need to dig a bit deeper to see what you are actually getting out of your time online…Most platforms offer some analytics data for your account, Facebook shows you how many people are following your page, and how many people are interacting with your posts (you can export this data out as a spreadsheet should you require too)... I’d be keen to hear what others are using to track their return on investment with social media. It would be great to prepare something of a guidebook for people to get started, or perhaps even a social media analytics template document to share between organisations….?"
Training - Training
Kate asks "...I keep hearing 'Moodle' thrown around. Would you mind please explaining to me exactly what it is?"
The iTaNGO team.
iTaNGO is a project presented by the Victorian Department of Human Services, the Department of Planning and Community Development and designed and delivered by Infoxchange Australia to assist community sector organisations.